Shipping & Returns

Delivery U.K.

Standard delivery items will be sent by the Royal Mail First Class "Recorded Signed for" delivery service. Item(s) will require a signature from you upon arrival. This service gives you peace of mind that your item(s) will arrive safely and direct into your possession. Our aim is to deliver all orders within 5 working days of your payment being received. If it is not possible to deliver within 5 working days we will inform you by email. Any items not delivered or lost in transit will be claimed back from Royal Mail. This can take up to 30 days to process to be satisfied that the package cannot be retrieved and once the confirmation has been received from Royal Mail a refund will then be issued (this circumstance has not occurred to date).
SILVEREX do not take responsibility for lost items due to change of delivery adress or an unconfirmed adress.

 

At this time we do not offer special delivery or next day delivery.

International Shipping.

For international shipments there is a flat charge of £5.99 for up to a maximum 5 items per order. (exceptions apply).

Worldwide
To prevent fraudulent purchases, we do not take orders from one country and ship to another.

Returns
We honour a 7 day money back guarantee. If your item is not suitable then please notify us by email stating the reason for the return within 7 days of receipt. Any items MUST be sent back complete with jewellery packaging and received by us within 7 working days of receipt. We suggest that you use a signed for delivery service and use recorded delivery should you wish your items to be insured. If recorded delivery is not used, we cannot accept responsibility for any returns sent. The postage cost is not reimbursed.

In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 7 days of you receiving them complete with jewellery packaging. Should your item be faulty, simply contact us with details of the fault and item you wish to return along with details of when the item was purchased. PLEASE NOTE - we DO NOT accept returns unless authorized first either via e-mail (preferred method) and ALL returns must be accompanied by a copy of the original packing slip.

In the case of faulty goods returned within 7 days, we will refund any postage costs upon request.
We cannot accept returns for any intrusive jewellery (such as earrings, body jewellery etc) that has been worn for hygiene reasons, unless the item is faulty.

Any weights and measures are approximate. All of our jewellery comes in gift box.
If you have any questions then please  then please contact us through the contact page.

 

Our registered business address;

 

*SILVEREX
23, GRIFFITH TERRACE,
WEST ALLOTMENT,
TYNE AND WEAR,
NE27 0EG.    
  
TEL# (0044)(0)191-2664260 GMT. 9AM-5PM STRICTLY BUSINESS CALLS ONLY.
*(NOT A RETURNS ADDRESS, ANY RETURNS SENT WITHOUT PRIOR ARRANGEMENT BY EMAIL WILL NOT BE HONOURED, PLEASE CONTACT US BEFORE RETURNING ANY ITEM.)
*(NO JEWELLERY IS STORED OR ON DISPLAY AT THE ABOVE ADDRESS, STRICTLY CORRESPONDENCE ONLY, NO VISITORS.)